problems affecting efficient performance of secretarial functions (case study of selected organizations and ministries in enugu metropolis)

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 PROBLEMS AFFECTING EFFICIENT PERFORMANCE OF SECRETARIAL FUNCTIONS (CASE STUDY OF SELECTED ORGANIZATIONS AND MINISTRIES IN ENUGU METROPOLIS)

ABSTRACT

The researcher in this work, examined the major problems affecting the efficient performance of secretarial functions in selected organizations and ministries in Enugu metropolis.
In carrying out this project, the researcher initially stated the background of the study, significance of the study, research questions scope and limitation.
Equally, in chapter two of the project the researcher review the literature that had relevance to the research topic.
The research gave general features of the research, description of respondents method of data collection, population, sample procedure and analysis of data in chapter three
Furthermore, the presentation, analysis, of data and findings came in chapter four
Finally, the chapter five encompasses the discussions on findings, summary of conclusion and recommendations.

TABLE OF CONTENT

Title Page
Approval page
Dedication
Acknowledgement
Abstract
Table of content

CHAPTER ONE
1.1    Background of the study
1.2    Statement of the problems
1.3    Objective of the study
1.4    Significance of the study
1.5    Scope and limitation
1.6    Definition of terms

CHAPTER TWO
2.1    Literature review

2.2    Duties of the secretaries
2.3    Physical office environment
2.4    Facilities
2.5    Equipment
2.6    Qualification
2.6.1    Formal Education and training
2.6.2    Experience
2.6.3    Professional interest
2.6.4    Business and personal qualities
2.7    Incentives
2.8    Refresher courses
2.9    Inter-personal relationship
Psychological factors
Invasion of privacy
2.10    Summary of literature review

CHAPTER THREE
3.1    Methodology

3.2    Sample size
3.3    Population of study
3.4    Sources of data
3.5    Methods of investigation
3.6    Methods of analysis

CHAPTER FOUR
4.1    Data presentation and analysis

CHAPTER FIVE
FINDINGS, SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1    Findings
5.2    Summary
5.3    Recommendations
5.4    Conclusion
5.5    Area for further study
References
Appendix I
Appendix II
questionnaire

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