THE ROLE OF EFFECTIVE COMMUNICATION IN IMPROVING MANAGERIAL PERFORMANCE (A CASE STUDY OF IMO STATE ENVIRONMENTAL PROTECTION AGENCY ISEPA
Table of ContentsCHAPTER ONE
1.1 Background of the study
1.2 Statement of the problem
1.3 Objectives of the study
1.4 Research questions
1.5 Significance of the study
1.6 Scope of the study
1.7 Limitations of the study
1.8 Definition of terms
1.9 Brief history of Guaranty Trust BankCHAPTER TWO
2.0 LITERATURE REVIEW
2.1 Meaning and nature of communication
2.2 Types of communication in business organization
2.3 Communication channels in the organization
2.4 Communication barriers
2.5 Importance of communication
2.6 When communication is said to be effective
3.0 RESEARCH METHODOLOGY
3.2 Research design
3.3 Population of the study
3.4 Sample size and sampling techniques
3.5 Research instrument
3.6 Validity and reliability of measuring instrument
3.7 Research procedures
4.0 DATA PRESENTATION AND ANALYSIS
4.2 Data presentation
4.3 Data analysis
4.4 Test of hypothesis
5.0 SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.2 Summary of findings
5.5 Suggestions for further studies
This section of the report deals with the historical background of the study, the historical background of Imo State Environmental Protection Agency, it also narrates the statement of problem, objective of the study, significance of the study, research questions and scope and limitations of the study.
1.1 BACKGROUND OF THE STUDY
Effective communication is and always has been an important feature in enhancing excellent managerial performance. Communication is the lifeblood of every phase of organization life. The basic theory of effective communication diets that everyone is an organization should have all the information he needs to perform his job properly. Manager’s communication will creates a climate for good human relations and provides effective motivations for employees.
What is communication? According to Little (1965:13) communication is the process by which information is passed between individual and organization by means of previously agreed symbols. In other words, it is the exchange of ideals, facts opinions by two or more people.
O’Shaughnessy (1976:209) sees communication as the means by which information is passed from one persons to the decisions makers and resulting decision passed to these involved in executing them without superior or subordinates communication, there could be organization since it would be impossible to get people to do in a coordinating way: people would be linked together or abstract chain of command but acting without chain of understanding.
Management in some organization seems incapable of communication effectiveness and successful with the work done.
Subordinates do not comprehend what they are told by superiors and the administrator does not hear clearly through what the subordinates are trying, to tell him, when such situation arises productivity will fall drastically. Therefore managers should be greatly concerned with information system and how they are working.
According to Onuta (1991:89) daily contact between subordinates and superiors is the most important and suddenly used method of communication. The need together free flow of message through open channels of communication on which in a firm is essential for the smooth running of the organizational machinery. The success of any organization depends on the caliber of its administrative managers. Where a manager’s communication is poor, coordination is poor since coordination implies that people are manager has to interpret information generated by his subordinates and pass such information either upwards or horizontal to his superior and peer respectively.
In this way, they improve managerial performance. Hence, the information must be understandable between the sender/code and the receiver/decoder and must be acted upon before we say that communication process has been completed.
It is for the foregoing reason that research work center ground the role of effective communication in improving managerial performance a study of Imo State Environmental Protection Agency (ISEPA) Owerri using this organization as the case study. The researcher tends to find out the extent in which communication effective and to know communication when it’s effective, can improve the performance of managers.
ISEPA was established in June 1992; it was formally situational at Okigwe Road secretarial but presently and permanently situated at Isiquates Street Prefab, Aladinma and Owerri. This involved the regulating like oil companies, industrial inspection, environmental population, pollution control, laboratory analysis, water quality monitoring air quality, monitoring soil quality monitoring and training of personnel’s industrial attachment students, project and research assistance up to Ph.D level. The origination has seven departments planning and enforcement, pollution, control laboratory services, personnel management, public relation office and finance and supply. It has about fifty modes including both administration and technical staff over lead is an organigram of the organization. In order to have a successful business with administrative and technical staff, over lead a successful business with administrative and technical staff, effective communication becomes imperative.
1.2 STATEMENT OF THE PROBLEMS
One of the organization major function is to control, monitor environment pollution of others are public relation and social responsibilities for the first six or seven years of the organization operations, it achieved a greater deal its objectives in later years, things changed and productivity attracted the interest of properly established communication system in the organization unity of command which is necessary for the affirmations of the objectives of the organization is lacking and there is poor flood of information from top to the bottom.
1.3 OBJECTIVES OF THE STUDY
The broad objectives of this study are to determine the role of effective communication in improving managerial performance as well as creating possible ways of maintaining effective communication in an organization.
The objectives are therefore being stated below:
a. To identify communication problems faced by the managers in the organization.
b. To suggest means by which method of communication can be improved.
c. To know how effective communication to improving managerial performance.
d. To ascertain when managerial performance is poor and weather effective communication.
1.4 RESEARCH QUESTIONS
a. What is the role of effective communication in an organization?
b. Is there any lack of effective communication between the managers and subordinates on managerial performance?
c. What are the problems of effective communication in an organization?
d. Does effect ineffective communication leads to organizational problems.
1.5 SIGNIFICANCE OF THE STUDY
Every organization believes in the value of good staff on it few and up getting it right. Therefore it is pertinent to give considerable attention to these problems.
a. Be of great use to anybody who intends to work in an organization not to ignore effective communication to excellent managerial performance.
b. Expose managerial on the need for effective communication.
c. Improve communication system in an organization
d. Serves as an instrument of social interacting through which relationship are established extended and sustained between managers and workers and finally between managerial and the public.
1.6 SCOPE OF THE STUDY
This study, the role of effective communication in improving managerial performance” is centered only in Imo State Environmental Protection Agency Owerri, the researcher has no intention to study the role of effective communication in other business organizations because every necessary information and facts will be provided by the organization.
1.7 LIMITATIONS OF THE STUDY
Despite the limited scope of this research, it was affected with certain constraints which are as follows:
1. Time: In research of this type, a lot of time is needed by given the short time allowed for this study. It was not possible to do all that was required and necessary.
2. Resources: For the reason that I have no source of my income where to obtained funds, collect enough data the work, reduction was made in the quality of my work but the research work will be at normal quality, which means that the research work will make sense.
3. Location: The researcher will be based on the information collected from the staff of Nigeria Environmental Protection Agency and the residence of ISEPA community. These were a very big problem due to some certain factors, like moving from the company to the communication.
1.8 DEFINITION OF TERMS
Communication: Sending, giving or exchange of information and ideas.
Organization: An association or society people working together to achieve aim/goals.
Grapeview: An unofficial network of communication by which gossip and information and speed.
Channel: The course of agency through which communication passes.
System: Orderly inter-connected a method of organization.
Destination: The phase to which a person or thing is going process, series of acts or change proceeding from one to the next.
Gesture: A movement of the body or how to express an emption or intention.
Social Distance: The distance between people who have different social back grounds such as education, wealth and religious persuasion.