IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION

IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER RETENTION AND SATISFACTION CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction and firm performance. There are mixed […]

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EVALUATION OF FRAUD CONTROL MEASURES IN THE NIGERIAN BANKING SECTOR (A CASE STUDY OF GT BANK NIGERIA, KADUNA BRANCH)

EVALUATION OF FRAUD CONTROL MEASURES IN THE NIGERIAN BANKING SECTOR (A CASE STUDY OF GT BANK NIGERIA, KADUNA BRANCH)   CHAPTER ONE   1.0   INTRODUCTION   1.1   BACKGROUND OF THE STUDY   Over the years, irregularities have been the problems of commercial banks. The term irregularities are used to refer to intentional distortion of financial […]

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THE EFFECT OF MATERIALS MANAGEMENT ON THE PROFITABILITY OF THE MANUFACTURING COMPANY

THE EFFECT OF MATERIALS MANAGEMENT ON THE PROFITABILITY OF THE MANUFACTURING COMPANY CHAPTER ONE 1.0    Introduction It is quite obvious that every organization keeps materials which form one of the pivotal elements in the organization. Any establishment that is set up to produce one thing or another; any organization could either be goods producer or […]

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FRAUDS IN NIGERIAN BANKS: ANALYSIS AND SOLUTIONS

FRAUDS IN NIGERIAN BANKS: ANALYSIS AND SOLUTIONS   ABSTRACT Cases of frauds and foreign in banks have not only become incessant but have also been on the increase in recent years. Although frauds and foreign in banks are global phenomena, their growth in Nigeria Deposit Insurance Corporations (NDIC) annual report for instance, presents a disturbing […]

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THE IMPACT OF INTER-GOVERNMENTAL RELATIONS ON LOCAL GOVERNMENT ADMINISTRATION IN NIGERIA: THE STUDY OF      ABUJA MUNICIPAL AREA COUNCIL, ABUJA

THE IMPACT OF INTER-GOVERNMENTAL RELATIONS ON LOCAL GOVERNMENT ADMINISTRATION IN NIGERIA: THE STUDY OF      ABUJA MUNICIPAL AREA COUNCIL, ABUJA.     ABSTRACT The research work examines The Impact of Inter-Governmental Relations on Local Government Administration in Nigeria, with special attention on Abuja Municipal Area Council, (AMAC), Abuja. Inter-governmental relations in Nigeria entails formal allocation […]

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Promotional Strategies As Tool For Improving Marketing Management In Nigeria {A Case Study Of Niger Insurance Plc}

Promotional Strategies As Tool For Improving Marketing Management In Nigeria {A Case Study Of Niger Insurance Plc} TABLE OF CONTENTS TITLE PAGE CERTIFICATION DEDICATION ACKNOWLEDGEMENT TABLE OF CONTENT LIST OF TABLES CHAPTER ONE INTRODUCTION 1.1 General Description of the Study 1.2 Statement of Problem 1.3 Aim and Objective of Study 1.4 Significance of the Study […]

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The Impact Of Employee Discipline On Organization Performance

The Impact Of Employee Discipline On Organization Performance CHAPTER ONE 1.1.            Introduction  Discipline in an organization ensures productivity and efficiency. It encourages harmony and co-operation among employees as well as act as a morale booster for the employees. According to Fenley [1998] the management of workplace discipline remains a key problem in employee relations, and is […]

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Product Planning And Productivity In Nigeria (A Case Study Of Afprint Nigeria Plc)

Product Planning And Productivity In Nigeria (A Case Study Of Afprint Nigeria Plc) TABLE OF CONTENTS Title Page Certification/Declaration Approval Page Dedication Acknowledgement Abstract Table of content Chapter 1 Introduction 1:1 Introduction 1:2 Background of the Study 1:3 Statements of Problems 1:4 Objectives of the Study 1:5 Research Question 1:6 Study of the Hypothesis 1:7 […]

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Problems And Prospects Of Small-Scale Industries In Nigeria

Problems And Prospects Of Small-Scale Industries In Nigeria INTRODUCTION This chapter examines relent literature and theory on the problems of financing small scale industries in Nigeria economy.Infact much work has been done on related dreams of this research work. Small-scale industries development has assumed a lending role in the rapid industrialization and development of different […]

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Innovative Leadership As An Effective Tool Of Achieving Organizational Goals (A Study Of Lagos State Ministry Of Works And Infrastructure)

Innovative Leadership As An Effective Tool Of Achieving Organizational Goals (A Study Of Lagos State Ministry Of Works And Infrastructure) ABSTRACT The setting of organizational goals is the beginning of a great task to be performed in the face of intense competition in a complex business environment. This may not be attained except the organization […]

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Impacts Of Effective Financing Of Small Business Enterprises On National Economic Development (Case Study Of Nigeria)

Impacts Of Effective Financing Of Small Business Enterprises On National Economic Development (Case Study Of Nigeria) TABLE OF CONTENT Chapter one Introduction Background of the study Statement of the problem Purpose of the study Significance of the study Limitation of the study Chapter two Review of literature Chapter three Research design and methodology Sources of […]

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Managing Diversity In Multinational Organization (A Case Study Of Unilever Nigeria Plc)

Managing Diversity In Multinational Organization (A Case Study Of Unilever Nigeria Plc) TABLE OF CONTENTS Title Page Certification/Declaration Approval Page Dedication Acknowledgement Abstract Table of content Chapter 1 Introduction 1:1 Introduction 1:2 Background of the Study 1:3 Statements of Problems 1:4 Objectives of the Study 1:5 Research Question 1:6 Study of the Hypothesis 1:7 Significance […]

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Job Satisfaction And Employee Commitment To Work: A Comparative Study Of Education And Banking Institutions

Job Satisfaction And Employee Commitment To Work: A Comparative Study Of Education And Banking Institutions TABLE OF CONTENTS Title Page Certification/Declaration Approval Page Dedication Acknowledgement Abstract Table of content Chapter 1 Introduction 1:1 Introduction 1:2 Background of the Study 1:3 Statements of Problems 1:4 Objectives of the Study 1:5 Research Question 1:6 Study of the […]

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Manpower planning and organisational competitiveness in zenith bank plc. Manpower training and development as policy tools for organisational effectiveness

Manpower planning and organisational competitiveness in zenith bank plc. Manpower training and development as policy tools for organisational effectiveness ABSTRACT Staffs training development are indispensable features if an establishment is achieving its aims in an environment that is ever dynamic and volatile. In the same vein, establishments operate policies the making of which employees may […]

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Impact Of Privatization On Business Development In Nigeria

Impact Of Privatization On Business Development In Nigeria ABSTRACT It has been widely accepted among developing nations that economic development can be accelerated with active industrial sector. In the same vein it is the power and energy sector that drives industrialization. Nigeria, as a typical developing country that is anxious to grow has failed in […]

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