IMPACT OF EDUCATIONAL EXPENDITURE ON ECONOMIC GROWTH IN

NIGERIA 

ABSTRACT

 

This study investigates the effects of employee- employer relationship on organizational performance in some selected hotels in Abuja, Federal Capital Territory Abuja, Nigera.Chi Square statistical tool was used to test the hypothesis derived for this study. This study’s had three objecives which were to determine the extent to which healthy communication has influenced the performance of hotels in Abuja to which the study found that there exists a significant relationship between effective communication and performance of the studied hotels in Abuja, Nigeria.To evaluate whether shared goals and value influences the performance of Hotels in Abuja to which the study found that there was significant relationship between employee – employers having shared goals and organizational performance.To identify the effect of employee involvement and participation on the performance of Hotels in Abuja and the study found that there is a significant relationship between employee involvement and participation in the performance of hotels in Abuja

Results from the questionnaire administered 

 

 

 

 

 

 

 

 

 

 

 

 

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

Employees are the most important asset in the achievement of organisational goals and objectives. When employees develop a good relationship with employers the goals are achieved smarter and quicker. According to Rahman & Taniya (2017), the management of the relationship with employees is essential and necessary for the success and spirit of the organisation. It needs good employee-employer relationships that contribute to efficiency, motivation and improved results. Employee relationship management is a strategic mechanism to handle and inspire people with a stronger emphasis on the unstoppable excellence of the partnership between the employer and each employee (Wargborn, 2008). Also, employee relations is the interaction that exists between individual employees and their employers which could either be formal or informal. This relation deals with all aspects of management which such as labour relations, employee involvement and participation, employee communication and industrial relations (Armstrong, 2008 as cited in Odhong, 2014).

 

According to Brhane & Zewdie (2018), any organization’s success or failure is decided by its workers as they are more important assets that integrate other resources such as finance, technology, information and production processes that allow the competitive advantage of the organization to be achieved. To achieve this, there should be shared value and a healthy relationship between the two parties (employees and employers). However, the relationship between both parties plays a vital role in the achievement of organisational goals. Given this, it is important to have a healthy relationship between employees and managers as well as employees with the organisation as it results in increased productivity, motivation and high performance (Brhane & Zewdie, 2018).

 

When employees have faith in employers, positive results will occur within organisations. But for many businesses, getting to the point of mutual faith and appreciation can be difficult. To run the smooth operation of the organisation, some business executives do not understand how to communicate with their workers. Hard work is required on both sides of the business, it is worth the benefits. When these partnerships improve productivity and job satisfaction, there will be an improvement in a high retention rate, less absenteeism, improved customer service, and better quality goods (Samarasinghe, 2017).  Rai, (2013) believed that since employees are the cornerstones for businesses in establishing long-term customer relationships, businesses are expected to create a framework for a good relationship with employees in their respective organizations through a deliberate and well-thought-out initiative. This implies that there is a need for employers to take care of employee needs as happier workers can make a more productive contribution to good employee relations (Odhong & Omolo, 2014; Sinha & Bajaj, 2013).

 

As a result of the interaction between employee and employer, substantial results have been noted and the high-performance organizational processes model has been established in the determination of employee outcomes including enhanced job satisfaction, increased skills to benefit from increased pay and reduced exhaustion and stress associated with increased autonomy (Appelbaum, Bailey, Berg & Kalleberg, 2000 as cited in Duah & Danso, 2017). There is controversy as to the scope of staff success with some claiming they are neglected in favour of corporate outcomes (Baptiste, 2008; Boxall & Macky, 2009; Conway & Monks, 2009; Haynes, Boxall & Macky, 2005 as cited in Duah & Danso, 2017). There tends to have better results for working relations that increase employees ‘strength. It does a good result (Busck, Knudsen & Lind, 2010; Hvid & Hasle, 2003 as cited in Duah & Danso, 2017). It has also become very relevant given recent developments in the real world to look at people relationships in vital ways. Therefore the role which employee relationships play can no longer be over-stressed. It is also widely accepted that, at any stage of organizational life, it is essential to worker interaction to better prepare them for the organization’s goals.

 

1.2 Statement of the Problem

Generally speaking, employees are recognised for their poor performance when there is no healthy relationship between them and their employers. This has become a standard criterion in all industries especially in the hospitality sectors which also includes Hotels. When employees are not happy, then it is doubtful that they can please the customers, and as a result of this the organisation begins to lose potential customers which will later lead to low productivity or even bankruptcy. In views of this, employers should be concerned with managing a strong relationship with their employees. This situation generates a need for an employer-employee relationship which is good for any organization’s growth (Bratton & Gold, 2003 cited in Rahman & Taniya 2017).

 

According to Ngari & Agusioma (2013), employee interaction, which has been given little, if any importance, is one of the important determinants of workplace achievement. The aspect of workplace-employee relations and how it relates to performance has not been given the attention that management deserves. Thus, it is absolutely important to establish healthy interpersonal relationships in the workplace as they allow workers to build a common image of themselves and they eventually play a significant role in ensuring goals for the organisations are achieved (Ngari & Agusioma, 2013).

 

Several studies have been carried out on the relationship between employee and employer

(Oluoch, 2013; Gupta, Bostrom, & Huber, 2010; Aguinis, & Kraiger, 2009 as cited in Duah & Danso, 2017). However, none of this research has exhaustively focused on major variables that matter as regards the relationship between employment parties which includes dispute resolution, healthy communication, shared goals and value, employee participation and involvement, industrial relation and others. Given the above, this study seeks to explore some of these aspects of employee and employer relationship with regards to organisational performance using selected hostels in the Federal Capital Territory, Abuja.

 

1.3 Objectives of the Study

The main objective of this study is to examine the effect of employee and employer relationship on organizational performance in hotels in the FCT Abuja. Specific objectives are as follows;

1. To determine the extent to which healthy communication has influenced the performance of Hotels in Abuja.
2. To evaluate whether shared goals and value influences the performance of Hotels in

Abuja.

• To identify the effect of employee involvement and participation on the performance of

Hotels in Abuja.

 

 

1.4 Research Questions

1. To what extent has healthy communication with employees influenced the performance of Hotels in Abuja?
2. Does the shared goals and value of employees influence the performance of Hotels in

Abuja?

• What is the effect of employee involvement and participation on the performance of

Hotels in Abuja?

 

1.5 Research Hypotheses

H₀₁: There is no significant relationship between healthy communication of employees and the performance of Hotels in Abuja.

 

H₀₂: There is no significant relationship between shared goals and the value of employees on the performance of Hotels in Abuja.

 

H₀₃: There is no significant relationship between employee involvement and participation in the performance of Hostels in Abuja.

 

1.6 Scope of the Study

This study intends to investigate the relationship between employee and employer on the performance of an organisation with reference to Hotels in Abuja, Nigeria. The study will be limited to five (5) selected hotels namely; Tranquil Mews Hotel, Wuye, Pennsylvania Avenue

Hotel, Utako, Hotel de Bentley, Utako, Nugget Hotels, Utako and 3 J’s Hotel, Utako in Abuja.

 

 

 

 

1.7 Significance of the Study

This study will be beneficial to the researcher and other students as it intends to increases their knowledge in managing an organisation especially when it comes to the relationship between employees and employers. It will equally be for benefits to scholars and researchers as the findings from this study will serve as a literature review in investigating a similar topic.

 

This study will be of benefit to hotels in Abuja and other organisations as will it provide them with insight into the importance of a healthy relationship between the employee and employer. It will shed more light on effective communication, labour relations, employee involvement and participation, industrial relations and other forms of relations between employment parties, and how these factors can be used as a weapon for improved performance.

 

Furthermore, this study will be beneficial to the public at large as it will provide them with enough knowledge of how the organisation relates to its employees to boost their performance.  Finally, the result of this research will provide policymakers and local development planners with relevant information on the development of Hotels. It will equally provide them with additional information on the value of strengthening employee-employer relations among hostels and other organisations at large.

IMPACT OF EDUCATIONAL EXPENDITURE ON ECONOMIC GROWTH IN

NIGERIA 

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