SCALE DEVELOPMENT AND VALIDATION OF LEARNERS’SATISFACTION IN OPEN AND DISTANCE LEARNING (ODL) IN THE UNIVERSITY OF LAGOS

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SCALE DEVELOPMENT AND VALIDATION OF LEARNERS’SATISFACTION IN OPEN AND DISTANCE LEARNING (ODL) IN THE UNIVERSITY OF LAGOS 

TABLE OF CONTENTS

Title Page                                                                                  i

Declaration                                                                                ii

Approval Page                                                                           iii

Dedication                                                                                  iv

Abstract                                                                                     vi

Table of Contents                                                                      vii

CHAPTER ONE: INTRODUCTION

1.1    Introduction                                                 1

1.2  Background of the study       3

1.3    Statement of the General Problem                                  4

1.4    Objective of the study                                                       5

1.5    Significance of the study                                                  5

1.6    Statement of hypothesis                                                   6

1.7    Scope of the study                                                             6

1.8    Limitation of the study                                                     7

1.9    Definition of terms                                                            7

CHAPTER TWO: LITERATURE REVIEW

2.0    Introduction                                                                      9

2.1    Review of related literature                                             9

2.2    Theoretical framework

2.3    Summary of review                                                           33

CHAPTER THREE: RESEARCH METHODOLOGY

3.1    Introduction                                                                      35

3.2    Research design                                                                35

3.3    Area of study                                                                    35

3.4    Population of the study                                                    36

3.5    Sample size                                                                       36

3.6    Instrument for data collection                                          36

3.7    Reliability of the instrument                                            37

3.8    Validity of the Instrument                                               38

3.9    Method of data Collection                                                 38

3.10  Method of Data Analysis                                                  39

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS

4.1    Introduction                                                                      41

4.2    Characteristics of the respondents                                   41

4.3    Presentation of Data Analysis                                         43

4.4    Discussion of Findings                                                     48

4.5    Summary of findings                                                        49

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1    Summary                                                                          51

5.2    Conclusion                                                                        52

5.3    Recommendation                                                              53

Biography                                                                         54

Appendix                                                                           56

Abstract:
The present study aims to develop and validate a scale to measure learners’ satisfaction in Open and Distance Learning (ODL) at the University of Lagos. ODL has emerged as a flexible and accessible mode of education, allowing learners to pursue their academic goals without the constraints of time and location. However, assessing learners’ satisfaction in this context becomes crucial to ensure the effectiveness and quality of ODL programs.

The study followed a systematic approach to scale development, including item generation, content validation, and psychometric evaluation. Initially, a pool of potential items was generated based on an extensive review of literature and expert opinions. The content validity of the scale was established through a panel of experts who evaluated the relevance and clarity of the items.

The preliminary scale was then administered to a sample of ODL learners from the University of Lagos. The data collected were subjected to exploratory factor analysis to identify underlying factors contributing to learners’ satisfaction. The factor structure was further refined using confirmatory factor analysis to establish the construct validity of the scale.

The final scale exhibited satisfactory reliability and validity. The identified factors contributing to learners’ satisfaction in ODL included instructional quality, learner support services, course materials, technology infrastructure, and interaction opportunities. The scale can serve as a valuable tool for assessing and monitoring learners’ satisfaction in ODL programs at the University of Lagos, facilitating program improvement and enhancing learner experiences.

The findings of this study contribute to the growing body of knowledge on ODL and learner satisfaction. The validated scale provides a reliable instrument to measure learners’ satisfaction, allowing educators and administrators to identify areas of strength and areas that require improvement in ODL programs. By addressing the specific needs and concerns of learners, the University of Lagos can enhance the quality and effectiveness of its ODL initiatives, ultimately leading to improved learner outcomes and increased program success.

Keywords: Open and Distance Learning, ODL, learner satisfaction, scale development, validation, University of Lagos.

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