THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS ON SECRETARIES’ JOB RETENTION IN TERTIARY INSTITUTIONS IN BENUE STATE

THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS ON SECRETARIES’ JOB RETENTION IN TERTIARY INSTITUTIONS IN BENUE STATE

ABSTRACT

This research project aims to investigate the influence of information and communication technology (ICT) skills on secretaries’ job retention in tertiary institutions in Benue State, Nigeria. With the increasing integration of technology in the workplace, secretaries play a crucial role in managing administrative tasks efficiently. The possession of ICT skills is becoming increasingly important for secretaries to adapt to technological advancements and meet the changing demands of their roles. This study seeks to explore the relationship between ICT skills and job retention among secretaries, identify the specific ICT skills relevant to their job performance, assess the level of ICT skills possessed by secretaries in tertiary institutions, examine the impact of ICT skills on job retention, and propose recommendations to enhance ICT skill development among secretaries.

A mixed-methods research design will be employed, utilizing surveys, interviews, and job performance evaluations to collect data from secretaries, supervisors, and relevant stakeholders in tertiary institutions in Benue State. The research objectives include examining the relationship between ICT skills and job retention, identifying the specific ICT skills relevant to secretarial roles, assessing the level of ICT skills possessed by secretaries, evaluating the impact of ICT skills on job retention, and proposing recommendations for enhancing ICT skill development.

The findings of this research project will contribute to the existing body of knowledge by providing insights into the influence of ICT skills on secretaries’ job retention in tertiary institutions in Benue State. The research will explore the relationship between ICT skills and job retention, examining how the possession of ICT skills enhances secretaries’ job performance and their ability to adapt to technological changes. It will identify the specific ICT skills relevant to secretarial roles, such as proficiency in word processing, data management, email communication, internet research, and digital file organization. Additionally, the study will assess the level of ICT skills possessed by secretaries in tertiary institutions, highlighting areas of strength and areas that require improvement. It will evaluate the impact of ICT skills on job retention, including factors such as productivity, efficiency, job satisfaction, and career advancement. Furthermore, the research will propose recommendations for enhancing ICT skill development among secretaries, including training programs, professional development opportunities, and institutional support for continuous learning.

The implications of this research extend to secretaries, supervisors, administrators, and policymakers in tertiary institutions. The findings will provide secretaries with insights into the importance of acquiring and developing ICT skills, motivating them to invest in self-improvement and professional development in this area. Supervisors and administrators can utilize the research findings to recognize the contribution of ICT skills to secretaries’ job performance and job retention, leading to supportive measures and training initiatives. Policymakers can leverage the research findings to inform policies and initiatives that promote ICT skill development among secretaries, ensuring that they are equipped with the necessary skills to excel in their roles and contribute to the overall effectiveness of tertiary institutions.

In conclusion, this research project investigates the influence of ICT skills on secretaries’ job retention in tertiary institutions in Benue State. By exploring the relationship, identifying specific skills, assessing skill levels, evaluating impacts, and proposing recommendations, stakeholders can work towards enhancing ICT skill development among secretaries, leading to improved job retention and productivity in tertiary institutions

THE INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS ON SECRETARIES’ JOB RETENTION IN TERTIARY INSTITUTIONS IN BENUE STATE, GET MORE  PHD DISSERTATION BUSINESS EDUCATION MATERIALS HERE.

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