SKILLS REQUIRED BY OFFICE TECHNOLOGY AND MANAGEMENT STUDENTS FOR EFFECTIVE PERFORMANCE IN MODERN OFFICE

SKILLS REQUIRED BY OFFICE TECHNOLOGY AND MANAGEMENT STUDENTS FOR EFFECTIVE PERFORMANCE IN MODERN OFFICE

ABSTRACT

This research project aims to identify and explore the skills required by Office Technology and Management (OTM) students for effective performance in the modern office. The rapid advancements in technology and evolving work environments have reshaped the requirements for success in administrative roles. It is crucial for OTM students to possess a diverse set of skills that enable them to adapt and thrive in the modern workplace. This study seeks to identify the key skills necessary for OTM students to excel in their roles, understand their importance, and propose strategies for developing and enhancing these skills.

A mixed-methods research design will be employed, utilizing surveys, interviews, and focus group discussions to collect data from OTM students, faculty members, industry professionals, and employers. The research objectives include identifying the essential skills needed by OTM students in the modern office, exploring the significance of these skills in enhancing job performance, and recommending approaches for integrating skill development into the OTM curriculum.

The findings of this research project will contribute to the existing body of knowledge by providing insights into the skills required by OTM students for effective performance in the modern office. The research will identify a range of skills, including technical skills (such as proficiency in office software and equipment operation), communication skills (including verbal and written communication, interpersonal skills, and active listening), organizational and time management skills, problem-solving and critical thinking skills, and adaptability to technological advancements. Furthermore, the study will examine the significance of these skills in promoting efficiency, productivity, and job satisfaction in the modern office environment.

The implications of this research extend to OTM students, faculty members, curriculum designers, and employers. The findings will provide OTM students with a clear understanding of the skills they need to develop to succeed in the modern office. Faculty members and curriculum designers can utilize the research findings to inform curriculum design and teaching methodologies, ensuring that the OTM curriculum incorporates skill development activities and experiences that align with the demands of the modern workplace. Employers can leverage the research findings to refine their recruitment and training strategies, aligning their expectations with the skills possessed by OTM graduates and fostering a more productive and competent workforce

TABLE OF CONTENTS
Title Page i
Declaration ii
Approval Page iii
Dedication iv
Abstract vi
Table of Contents vii
CHAPTER ONE: INTRODUCTION
1.1 Introduction 1
1.2 Background of the study 3
1.3 Statement of the General Problem 4
1.4 Objective of the study 5
1.5 Significance of the study 5
1.6 Statement of hypothesis 6
1.7 Scope of the study 6
1.8 Limitation of the study 7
1.9 Definition of terms 7
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction 9
2.1 Review of related literature 9
2.2 Theoretical framework
2.3 Summary of review 33
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Introduction 35
3.2 Research design 35
3.3 Area of study 35
3.4 Population of the study 36
3.5 Sample size 36
3.6 Instrument for data collection 36
3.7 Reliability of the instrument 37
3.8 Validity of the Instrument 38
3.9 Method of data Collection 38
3.10 Method of Data Analysis 39
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Introduction 41
4.2 Characteristics of the respondents 41
4.3 Presentation of Data Analysis 43
4.4 Discussion of Findings 48
4.5 Summary of findings 49
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary 51
5.2 Conclusion 52
5.3 Recommendation 53
Biography 54
Appendix 56

 

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